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FAQ's


Scentful Homes Most Frequently Asked Questions (FAQ).  

We encourage you to contact us with your comments and questions at info@scentfulhomes.co.uk, in addition to browsing the answers below.

 

How Much Do You Charge For UK Shipping?

Shipping for the wax melt bars is just £1 for one single tarts bar. The shipping cost rises to £1.70 for between 2 and 4 melts. This shipping method uses a bubble padded envelope to reduce size and costs with Royal Mail. Please note that breakages occasionally occur using this shipping method,  if this is an issue please choose the £2.95 box postage option.

If you prefer your wax melts to be shipped in a box please choose the £2.95 option. (All of this is explained within the checkout / shipping window).

All orders above 4 scented wax melts, regardless of weight cost £2.95 for the standard 2nd class Royal Mail or Hermes service.

Free UK shipping is available for all orders £25 and above.

 

How Can I Contact Scentful~Homes With a Query?

You can email us at info@scentfulhomes.co.uk or sales@scentfulhomes.co.uk. We will reply to your query within 1-48 hours.

 

Why Do Your Fragrant Wax Melts Burn So Well?

Scentful Homes melts / tarts are made from Soy Wax which has a lower melting point than most paraffin waxes.  This helps to “launch” the fragrance into the room.

 

How Do I Remove The Wax From My Wax Tart Warmers?

Scentful Homes melts / tarts are very easy to remove from your Wax Warmer. Here’s our little guide.

Extinguish your tea light & let your burner cool completely Remove the tea light from your burner Place the whole ceramic oil burner (or the glass dish on some burners) into your freezer for 10-20 minutes Remove the burner from the freezer and you will see that the solid wax has “popped” off from the dish Place the wax disc in a little plastic bag to keep it as fresh as possible or discard if finished) Place a new Scentful Homes Wax Melt / Tart in your Oil Burner and relight a tea light Repeat as often as you like!

 

How Should I Keep My Melts / Tarts In Their Best Condition?

Our wax melts need no special attention to keep them at their best.  Just follow these simple steps.  Keep your melt in the cellophane bag sent with your melt. This bag has been specially chosen as it does not leech or transfer the fragrance into the plastic. Keep your melts at normal room temperature (about 20 deg. Celsius).  Keep them out of direct sunlight and away from heat sources.  For more information check out the Candle Care and Safety page.

 

I Am Thinking Of Placing An Order With Scentful Homes. Can You Tell Me How Long They TakeTo Arrive?

Your melts will be shipped within 2 working days (Monday to Friday). We aim to deliver your Scentful Homes Wax Melts in the UK within 3-7 working days.  Sometimes we run short of stock in a particular size and/or fragrance.  If a delay is expected, we will contact you to offer you an alternative size or fragrance.  If this is unsuitable, we will refund your money and let you know when that particular item is ready for dispatch usually within a few days). Delivery timescales outside of the UK vary by destination. You can rest assured we aim to dispatch your Scentful Homes order as soon as possible and use the most economical and fastest courier services available.

 

I Recently Received my Scentful Homes Melts Order & Items Arrived Damaged In Transport. Will You Exchange Them Please?

If there is a problem with any of the products in your orders, just let us know by sending an email to info@scentfulhomes.co.uk or sales@scentfulhomes.co.uk.

If you can, please send us photographs of the damaged items. We will refund or exchange any items that you are not 100% happy with. We may sometimes ask you to return the items in their original packaging to help us to find out what went wrong in the delivery process.

 

How Do I Redeem My Loyalty Card Points?

Once you loyalty card is filled with the 5th star. Please take a photo of your cards or simply email us with your details and we will generate a special discount code for you to use giving you 50% off your 6th order. The maximum 6th order value before your discount is £20 before postage.

The minimum order value to recieve a points star is £12 including postage.

If we have not sent you an updated points card with any of you orders, please email us and we will send it to you by post.

 

Do You Offer Wholesale Deals?

Please contact us at info@scentfulhomes.co.uk with your query and/or proposal.