FAQ's

Wax Melts By Scentful Homes FAQ.  

We encourage you to contact us with your comments and questions using our website chat or at info@scentfulhomes.co.uk, in addition to browsing the answers below.

How Much Do You Charge For UK Shipping?

Shipping for the wax melts bars

£1 for a single melt snap bar.

£1.85 for 2 to 3 melt snap bars.

£2.50 for 4 melt snap bars.

These shipping method uses a bubble padded envelope to reduce size and costs with Royal Mail. Please note that breakages occasionally occur using this shipping method,  if this is an issue please choose the £2.95 box postage option.

If you prefer your wax melts to be shipped in a box please choose the £2.95 option. (All of this is explained within the checkout / shipping window).

All orders above 4 scented wax melts, regardless of weight cost £2.95 for the tracked Hermes service. Royal Mail shipping is available if you prefer, simply pop a note into the order details page note box or send us a message just after placing your order.

Free UK shipping is available for all orders £20 and above.

 

How Can I Contact Scentful Homes With a Query?

You can contact us using our website chat or email us at info@scentfulhomes.co.uk

Why Do Your Fragrant Wax Melts Burn So Well?

Our scented wax melts are made from soy wax which has a lower melting point than most paraffin waxes.  This helps to “launch” the fragrance into the room.

How Do I Remove The Wax From My Wax Tart Warmers?

Our wax melts are very easy to remove from your Wax Warmer. Here’s our little guide.

Extinguish your tea light & let your burner cool completely Remove the tea light from your burner Place the whole ceramic oil burner (or the glass dish on some burners) into your freezer for 10-20 minutes Remove the burner from the freezer and you will see that the solid wax has “popped” off from the dish Place the wax disc in a little plastic bag to keep it as fresh as possible or discard if finished) Place a new Scentful Homes Wax Melt / Tart in your Oil Burner and relight a tea light Repeat as often as you like!

How Should I Keep My Wax Melts In Their Best Condition?

Our wax melts need no special attention to keep them at their best.  Just follow these simple steps.  Keep your melt in the cellophane bag sent with your melt. This bag has been specially chosen as it does not leech or transfer the fragrance into the plastic. Keep your melts at normal room temperature (about 20 deg. Celsius).  Keep them out of direct sunlight and away from heat sources.  For more information check out the Wax Melts Safety page.

I Am Thinking Of Placing An Order With Scentful Homes. Can You Tell Me How Long They TakeTo Arrive?

Your melts will be shipped within 2-3 working days (Monday to Friday). We aim to deliver your wax melts within 3-7 working days (UK shipping).  Sometimes we run short of stock in a particular size and/or fragrance.  If a delay is expected, we will contact you to offer you an alternative size or fragrance.  If this is unsuitable, we will refund your money and let you know when that particular item is ready for dispatch usually within a few days). Delivery timescales outside of the UK vary by destination. You can rest assured we aim to dispatch your order as soon as possible and use the most economical and fastest courier services available.

I Recently Received my Wax Melts Order & Items Arrived Damaged In Transport. Will You Exchange Them Please?

If there is a problem with any of the products in your orders, just let us know by using our website chat or email us at sending an email to info@scentfulhomes.co.uk or sales@scentfulhomes.co.uk within 14 days of receiving your parcel.

If you can, please send us photographs of the damaged items. We will refund or exchange any items that you are not 100% happy with. We may sometimes ask you to return the items in their original packaging to help us to find out what went wrong in the delivery process.

 

Do You Offer Wholesale Deals?

Please contact us by using our website chat or email us at info@scentfulhomes.co.uk with your query and/or proposal.